VOICES FROM OUR COMMUNITY

In hospitality, it’s rarely about what we say we do – it’s about what people feel after they’ve worked with us.

This page brings together feedback from leaders, teams and partners who’ve attended our training, brought us into their businesses, used our services, or collaborated with us.

In this video, Marco Galer-Reick, Vice President

U.K. Strategy Enablement & HR at Delaware North, shares their experience of using Thrive Mental Wellbeing and partnering with The Burnt Chef Project to support their teams’ mental health.

Cubitt House Case study: in this short video, they share how partnering with The Burnt Chef Project – from raising £10,000 via menu donations to training their teams – is helping create a more supportive, sustainable workplace.

"Since training with The Burnt Chef Project, confidence levels rose from 65% to 90%. Our managers not only feel more confident but also have more awareness to look after their own mental health, leading to a healthier work environment.
It is having such a positive impact on our teams and it will be very beneficial in their workplace, leading to improved communication, increased empathy, and a healthier work environment. We would recommend the training provided by TBCP as it gave our teams a deeper understanding of mental health, leaving them equipped with invaluable knowledge and tools to support themselves and their teams with compassion and confidence. The training was clear, informative without being overwhelming.”

Janene Pretorius, Director of People & Culture

"Since partnering with The Burnt Chef Project, we’ve seen a remarkable increase in engagement with our Employee Assistance Programme. In fact, more employees accessed the service in the very first week than we saw over several years with our previous provider.

It’s been reassuring to see our people connect so quickly with the support available, and the feedback from staff has been overwhelmingly positive. We’re confident this partnership will continue to make a meaningful difference to the wellbeing of our workforce."

Ben Taylor, People and Development Manager, The Real Greek for our EAP

Marta Tacchini - Training Manager leaves her feedback on working with The Burnt Chef Project to deliver financial health training for Hoxton.

“Really valued the work on suicide awareness as it’s a topic I’ve not covered (and hope not to cover) but now feel more able to. Also, like the getting away from using “at least” and will make a conscious effort toward that, I think!”

Bec Southall - Marstons

“Starting those conversations. It's to face into Mental Health conversations. Some great examples of how to deal with stress, suicide, anxiety, depression etc. Love the REACT model.”

Managers Mental Health Awareness

Lisa Davis – Senior HR Manager – ASK Italian

"I enjoyed the emphasis with what we can do especially when team members are still off and that its okay if we don’t know all of the answers."

Managing Mental Health in the Workplace

Shannon Franklin – Legal Assistant - XP Factory

"Sarah was a great trainer with good knowledge and passion on the subject which came across in the learning as it didn't feel at any point that Sarah was reading from a script. Sarah made sure we understood the learning objectives with effective questioning but also making sure that it wasn't hard going and answering any questions in an honest and professional way. Linking through the learning was personal stories and references that helped understand the subject matter that was being taught. I would definitely recommend the course to anyone.

As a person that was more sceptical on the issue of mental health the course has changed this view and helped me understand the correct language and approach."

MHFA 2 Day

UNOX Delegate

"At Delaware North, we create special moments in some of the biggest and most exciting venues in the world.

Just like the athletes on the pitch or the performers on stage, our team members need to look after themselves to be mentally fit to perform in a challenging environment.

We have partnered with The Burnt Chef Project so that everyone on our teams has the support they need, in good times and when things are getting tougher."

Thrive Mental Wellbeing Support & Partnership

Marco Galer-Reick - Vice President U.K. Strategy Enablement & HR @ Delaware North

"Great sources of information on the bigger picture in terms of processes when it comes to stress and situations. I enjoyed learning about being able to realise the difference processes in terms of growth, increasing confidence and dealing with challenging and high pressure and stress situations."

Resilience Training Workshop

Adam – Bristol City Council

"It has made me aware of all the symptoms as there were a lot more than I was aware of. I also want to make sure we have lots of resources available for teams to have access to."

Menopause For Managers

Sophie Phillips – Learning and Development Manager

"My biggest takeaways were on responding & understanding mental illness signs and indicators with emphasis on prevention and the right response. Empathy slides were great."

Managers Mental Health Awareness

Mark Jelinek – General Manager – Cubitt House

"I learnt to stop thinking with the negative as the first thought. I learnt to start asking people action questions when they come with a negative comment and that I will change the attitude to others mental health issues and how they deal with them."

Resilience Training Workshop

Laura Banks - Belmond

"The trainer was so clear and so wonderful to learn from. She set a wonderful open and safe environment for us to learn in, and I feel as though I’ve really taken a lot away from this session. Thank you!"

Mental Health First Aid Half Day

Kimberly Comer – Piccolino Restaurants

“Loved the session, it really helped to open my mind and thoughts about what changes and differences we can make.

I thought the length of the session was perfect.”

Beth Collins – HR and recruitment Manager – Brunning and Price

"Very interactive and easy to understand course. Sarah provided lots of great examples and engaged in constructive feedback with learners. I found it very interesting throughout both days. Definitely a great course to better understand mental health and learn how to identify and help someone in need."

MHFA 2 Day

Clermont Hotel Group Delegate

"Very useful and presented well, some heavy subjects but Sarah's delivery of these was great. We have already planned a date in with the MH first aiders for Bills to review content and see what we can do within Bills. Thank you Sarah!"

MHFA 2 Day

Lucky Saint / Bills Delegate

"Loved today’s session, can’t wait to start bringing this into our induction process and raise awareness within the business. I learnt all about different types of mental health and how to spot it."

Wellbeing Champions Course

William Wade – Learning Delivery Trainer

“Re-enforced some of my existing knowledge whilst exposing me to some new processes to help me work with my team better”

Leo Higney – DGM -

Leeds Malmaison

“Dee has so much experience, life skills and understanding of the subject matter that you cannot help but walk out feeling confident in your own ability to handle anyone who may be struggling way

Our mental health policy will be added to our induction for new staff. I will stop trying to "fix" people instantly and I will start asking myself where I’m sitting in the 1-10, I’ve been concentrating on others way more”

Managers Mental Health Awareness

Karen – Klarent Hospitality

"Great indications on what to look out for, and identifying different mental health challenges and how to best approach them.

Really great all the resources available and this has been noted in my personal diary so that I have these to hand when needed.

From someone who works on the other side of the bar of hospitality, this is also a great insight for me. Thank you! "

Managing Mental Health in the Workplace

Rory Campbell – National Account Manager - Caravan Coffee Roasters

“Really informative. Wish I would have had some of these tools a while ago as I feel it could have helped me in engage in better conversation, but I will definitely be applying a lot of the learning today”

Joanne Cooper - Marstons

"The training session was fantastic, and I took away several important points. The resources available to us, such as the circle of control, ANTS and PETS, are excellent reference points. These tools are invaluable in managing high-stress situations or when you're struggling. All the information provided was brilliant and always helpful."

Lisa Driver, MI

Adam, Butcombe Brewing Co about Resilience Workshop