Traditional EAPs never really resonated with our people - engagement was low and they felt outdated. Our team asked for something they could relate to, and TBCP solution ticked every box: current, approachable, and purpose-driven. It’s now woven into our culture at Delaware North, bringing colleagues together through meaningful activities and making mental wellbeing a genuine part of our daily DNA.
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— Marco Galer-Reick, VP, Delaware North UK
MORE THAN JUST AN EMPLOYEE ASSISTANCE PROGRAMME (EAP)
Our hospitality-specific Employee Assistance Programme (EAP) empowers you to support your team by providing access to a comprehensive benefits platform - including an EAP, targeted wellbeing content, free wellbeing apps, and much more:
✅ 24/7 clinical support
✅ Multilingual - 27 language variants
✅ Instant access via call, Whatsapp, apps, live chat
✅ Therapy via video, call, and face-to face
✅ Wellbeing app
✅ On demand report
✅ Free access to TBCP Academy 26 modules
✅ Mindfulness coach and a life coaching​​
Find out more about our EAP Programme by getting in touch - one of our team members will be happy to assist you.
SUPPORT YOUR EMPLOYEES WITH EAP
With stress, anxiety, and depression increasingly common in our high-pressure industry, it’s essential that hospitality businesses equip their teams with reliable support.
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By investing in a hospitality-focused EAP, you not only support your team through tough times - you build a happier, healthier, and more resilient workforce that feels genuinely valued and cared for.
£7.27
ROI for every £1 spent on an Employee Assistance Programme in the UK*
1 in 2
employees are now less bothered by office-based perks and are more keen on physical and mental wellbeing benefits**
4 out of 5
hospitality professionals report experiencing mental health challenges during their career
WHAT'S INCLUDED WITH OUR EAP SUPPORT:
Our EAP brings everything you need to support your employees’ wellbeing under one roof.
We combine your Employee Assistance Programme with free health and wellness resources - including mindfulness sessions, relationship support, sleep stories, and more - making it simple and convenient for your team to access the support they deserve.
CONFIDENTIAL SUPPORT WHEN IT MATTERS MOST
We understand the unique pressures of hospitality. That’s why our EAP offers your team 24/7 confidential access to qualified professionals—anytime, anywhere. They’ll receive tailored support and practical advice for challenges at work or home.
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Key Features:
✅ 24/7 access to a qualified counselor
✅ Completely confidential services
✅ Access from the privacy of your home or office - when and where you need it
✅ Available to you and your family members
✅ Access to helpful online articles and resources through your member website
LIFE COACHING: HELPING YOUR TEAM ACHIEVE THEIR FULL POTENTIAL
In hospitality, the path to success isn’t always clear. Our Life Coaching programme offers tailored phone sessions to help your team reflect, grow, and confidently navigate life’s challenges.
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Key Features:
✅ Introductory 45-minute session to clarify goals, create a personal vision, and develop a focused action plan.
✅ Up to five 20-minute follow-up sessions to keep your team members on track and motivated.
✅ Flexible scheduling: Follow-up appointments arranged conveniently at the end of each session.
✅ Ongoing supportive email communication for resource sharing, guidance, and regular progress check-ins.
WORK-LIFE SERVICES: SUPPORT TO BALANCE WHAT MATTERS MOST
Hospitality life can be a balancing act. Our Work-Life Services give your team and their families expert support and practical solutions for everyday challenges - from childcare and eldercare to finances, education, and more.
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We can help your team manage areas such as:
​✅ Childcare and parenting (including special needs and adoption)
✅ Elder and adult care (including caregiver support, Medicare/Medicaid)
✅ Education (schooling, higher education, tutoring, and test prep)
✅ Daily living support (travel, consumer issues, pet care, community resources)
✅ Health, wellness, and stress management
✅ Career support and training
✅ Financial and legal guidance
AWARE MINDFULNESS PROGRAMME: FIND CALM & FOCUS
Our aware mindfulness programme helps hospitality professionals manage stress and boost wellbeing through guided, one-on-one phone sessions with a trained specialist.
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Key Features:
✅ Six tailored phone sessions with a dedicated mindfulness specialist
✅ Personalised practice plans adapted to individual needs
✅ Guided mindfulness exercises during every session
✅ Electronic resources including practice journals, guided exercises, and wellbeing guides
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FREE MEMBER APP
Provide your team with all the tools they need to feel happier, healthier, and more supported, with carefully curated wellbeing content tailored specifically to the demands of hospitality - all in one convenient platform.
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Our app offers multiple easy ways for your team to access support:
✅ Phone calls
✅ Video calls
✅ SMS messaging
✅ Instant messaging (IM)
Plus, your team gets instant access to valuable resources, including wellbeing webinars, expert guides, and helpful self-care content - anytime, anywhere.
INTERACTIVE REPORTING
Give your team full visibility into how your EAP is performing with interactive, easy-to-use reporting tools - designed to help you make informed, data-driven decisions.
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Access real-time insights through a secure online dashboard, including:
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✅ Usage and engagement statistics
✅ Trends in wellbeing topics
✅ Demographic breakdowns (fully anonymised)
✅ Quarterly impact summaries
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Track progress, identify where extra support may be needed, and demonstrate the real value of your investment - all in one place.
THE COST
Access to our full Employee Assistance Programme starts at just £5 per employee, per year (+VAT).
Simple, affordable, high-impact support that helps your people thrive.​
If you're based outside the UK, we offer a comprehensive international brokerage service. Get in touch to learn how we can support your team globally.
📊 THE ROI OF INVESTING IN MENTAL HEALTH
Supporting your team’s wellbeing isn’t just the right thing to do - it’s smart business.
UK EXAMPLE:
HOW DOES YOUR INVESTMENT PAY OFF?
400 employees
£5 per employee, per year
5% engagement rate (20 employees using the service annually)
£800 estimated annual savings per engaged employee
(includes reductions in absenteeism, presenteeism, and staff turnover)
YOUR ANNUAL ROI:
£2,000 annual total cost
£16,000 return on Investment
ROI
700 %
7x
Every £1 invested = £7 saved
(through reduced absenteeism, lower turnover, and improved productivity)
Based on current clients we have seen engagement rates in excess of 15%.
Estimated annual savings have been based on reserved figures actual ROI could be higher.
GETTING STARTED IS EASY
All you have to do is tell us you're ready to switch and we'll sort out the rest.
Tell us you're interested
We'll get in touch to understand your needs
We'll get you signed up if we're a good fit
Our team will help you launch
Start using our EAP!