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The Burnt Chef Support Service

On the 1st February 2021 The Burnt Chef Project launched The Burnt Chef Support Service.


A free text based service available 24/7 to anyone involved in hospitality who wishes to talk about their mental health.

The service is provided by Mental Health Innovations who operate the very successful SHOUT service. 

Why might someone use The Burnt Chef Support Service?

There are many reasons why people may get in touch with The Burnt Chef Support Service, and our our Volunteers will provide 24/7 support and guidance, no matter what the issue.


It supports people experiencing any type of personal mental health concern. It might be that texters feel anxious or stressed, isolated, lonely or grieving. They may be experiencing eating or body issues or substance misuse. Perhaps they have experienced bullying, depression or sadness, or have relationship worries, or self-harm and suicidal thoughts. Sexual, physical or emotional abuse or concerns about sexual identity may also be prompts for texting in.

Our trained volunteers provide texters with empathetic support and techniques to handle future problems, as well as directing them towards longer-term support and/or therapy for their particular concerns. It’s not a one way process: you won’t be told what to do.


The service is a volunteer-driven, de-escalation service. We may not be able to provide you with the kind of service you might need, if you are looking for continuous regular support.

How do I use the service?

To use this free and confidential service just text:


BURNTCHEF to 85258 (UK)

HOME to 741741 (USA & CANADA)


Anytime day or night and a volunteer will aim to respond within 5 minutes. 

(Powered by The Drinks Trust)

NEW to The Burnt Chef Support Service is our extended services with help from our incredible partners over at the Drinks Trust. 

The service is provided as a result of a unique agreement between The Burnt Chef Project and The Drinks Trust who have been providing care and support to the people who form the drinks industry workforce and have kindly extended their service to help The Burnt Chef Project community.

Accessible via freephone 0800 915 4610 or by email

All calls and emails answered by counsellors and clinically trained psychotherapists.

This extended service offers additional support above and beyond the standard Burnt Chef Support Text Service including:

  • Clinical referral to over 30 Cognitive Behavioural Therapy (CBT) courses, each with different themes.

  • Counsellors provide in the moment support on a range of personal and work issues.

  • 1:1 telephone consultation (30 minutes) on a range of themes according to assessed need, covering:

    • Legal advice​

    • Mediation Support

    • Life and Career Coaching

    • Financial Advice

    • Consumer Advice

    • Parenting Coaching

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