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Stress within Hospitality

Health and wellbeing can be influenced by work, both positively (spice of life) and negatively (kiss of death). Work can provide a goal and meaning in life. It can give structure and content to our day, our week, our year and our life. It can offer us identity, self-respect, social support and material rewards. This is more likely to happen when work demands are optimal and not maximal, when workers are allowed to exercise a reasonable degree of autonomy, and when the 'climate' of the work organisation is friendly and supportive. Does this sound something that features in your organisation? If this is so, work can be one of the most important health-promoting factors in life.

If, however, work conditions are characterised by the opposite attributes, they are, at least in the long run, likely to cause ill-health, accelerate its course or trigger its symptoms. Some of these symptoms may seem familiar, and I've heard previously used to define the term 'chef', but perhaps these are less related to personality types and more as a result of the enviromental conditions?

Pathogenic mechanisms include:

  • Emotional reactions (anxiety, depression, hypochondria and alienation).Cognitive reactions (difficulty in concentrating, remembering, learning newthings, being creative, making decisions).

  • Behavioural reactions (abuse of drugs, alcohol and tobacco; destructive and self-destructive behaviour, and inhibitions about seeking and accepting the offer oftherapy and rehabilitation).

  • Physiological reactions (neuroendocrine and immunological dysfunction).

Internal Controls

Actions to reduce work-related stress, that could harm staff and impact their wellbeing and business efficiency need not be complicated, time consuming or expensive and may yield amazing results. One of these down-to-earth approaches is called internal controls.

Using these controls managers and employers may wish to consider improvements to their working environment to prevent stress and ill health such as:

  • Work schedules

Designing work rotas to avoid conflict with demands and responsibilities outside of work. These shift patterns should be stable and predictable.

  • Participation/control

Do your workers feel like they are in control of their role and can make decisions that make a meaningful action to affect their job?

  • Workload

How many times in a row are your staff doing a busy Saturday night service then up early the next day for a busy lunch service? Is there adequate recovery time from the role?Especially as it's full of both demanding physical and mental tasks.

  • Social Environment

Now the hospitality trade has this in bundles right? A few social drinks after work that lead to a night out? Or, maybe the environment has a strong hierarchy system (which I'd say is pretty common in kitchen environments) which may be breeding fear and discontent?

Providing opportunities for healthy social interaction away from drugs or alcohol which promotes emotional or social support and help between workers instills a stronger sense of belonging.

  • Future

Avoiding ambiguity in matters of job security and career development is a must. Promoting life-long learning is proven to captivate staff and lead to a fulfilled sense of purpose. By building this relationship with your staff allows you to focus on longer term retention and a happier workforce.

Final Thought

Perhaps the role of a GM, Head Chef or Head Bar person isn't just to ensure staff are working at the correct times, meeting financial targets and performing appropriately but to encourage and grow the individual on a personal level through 1:1 training and coaching that supersedes the skill sets required for the role in question.

Consider that it may not always be the role that has caused the initial issue of poor mental health or stress but may be adding to the duration and severity of it. Maybe your experience with financial matters, conflict resolution or perhaps your own mental health journey is a better fit for an individual who may be showing signs of long-term stress?

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