Frequently asked questions

What is The Burnt Chef Project?


The Burnt Chef Project is a non-profit social enterprise setup and run to raise awareness for mental health issues within hospitality across the world. We do this through sales of branded merchandise and your generous donations. The profits are then used to re-invest back into mental health training and useful resources for all of hospitality.




How did The Burnt Chef Project start?


The Burnt Chef Project was setup in May 2019 after the Founder, Kris Hall, had spent years watching his close friends suffer from the ill effects of working within hospitality without feeling confident to discuss the subject. Check out the About page for more info.




How can I get involved?


We have a number of ways that you can support us in our mission to de-stigmatise mental health for both current and future generations of hospitality professionals. You can purchase branded merchandise by heading over to our Shop Check out our other pages under the heading " Work with Us" and check out Ambassadors and Supporter Membership for more information. We're always looking to work with the most passionate individuals, restaurants, suppliers, producers and contributors to the hositality trade. So if that's you please get in touch!




Why do we need to raise awareness for mental health?


It is reported that 1 in 4 people will experience a period of poor mental health within their lifetime. We have completed studies recently that show that within hospitality the numbers are more like 4 out of 5 due to the stress and pressures that working within this industry can cause.




When will my purchase arrive?


Please be aware that delivery times for products purchased from the shop are between 5 - 7 working days and depend on postal services in your local area. If your order has not arrived after this time please contact us via email on info@theburntchefproject.com with your order number, name and address.




I have a problem with my purchase - how do I get it fixed?


Whilst we endeavour to get every order 100% correct all of the time sometimes things can slip through the net - after all we are only human. If you are missing an item you have ordered, something is incorrect or you have a general question regarding your purchase then please contact us via email on info@theburntchefproject.com




How do I make returns?


If you have recieved an order in error or you simply want to return an item then you can do so providing you notify us within 30 days of purchasing the goods and they are unworn/used and are in a resaleable condition. To contact us about your return send an email to info@theburntchefproject.com.





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©2019 by The Burnt Chef Project. ​Company Reg: 12472396